This is an internship at a startup that provides Customer Communication Tools such as content writing, translation (Japanese to Korea or Japanese to English). With the slogan “The answer comes from the customers”, the company created a CX Chat “Channel Talk” to provide excellent customer service and build brand loyalty for clients. As subscriptions and SaaS services have become more widespread due to the shift from tangible goods consumption to intangible goods consumption, providing excellent customer service has become increasingly crucial in maintaining profitability of businesses. This is why it is imperative that companies build a deep relationship with their customer through their products and services; they shouldn’t treat their customers as mere consumers. Channel Talk offers a CX chat to maintain the relationships of businesses with their customers (There are customer support chat function, FAQ Chatbot function, marketing automation function).

For this internship, we are looking for students who will be engaged in content writing, translation (Japanese-Korea or Japanese-English), and customer success to increase the brand awareness of Channel Talk.